Thank you for choosing our supplements. We stand behind the quality of our products and want you to feel confident in your purchase. Please review our refund and return policy carefully before placing an order.

1. Eligibility for Returns

To be eligible for a return:

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  The product must be unopened, unused, and in its original packaging.
  
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  The return request must be made within 14 days of delivery.
  
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  Proof of purchase (order number or confirmation umber) is required.
  

For safety and quality control reasons, we do not accept returns of opened products under any circumstances.

2. Non-Returnable Purchases

The following purchases are not eligible for return or refund:

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  Products purchased using a discount code
  
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  Products purchased during a promotion or sale
  
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  Products purchased as part of a special event offer
  
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  Any opened or used products
  

All discounted, promotional, and event sales are considered final sale.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at:

📧 tryogna@gmail.com

Your email must include:

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  Your order number
  
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  Clear photos of the damaged or incorrect item
  
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  Photos of the shipping packaging
  

We will review your request and, if approved, provide a replacement or refund at our discretion.

4. Return Shipping

If a return is approved:

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  Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  
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  Original shipping fees are non-refundable.
  
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  We recommend using a trackable shipping method, as we are not responsible for lost return packages.
  

5. Refund Processing

Once we receive and inspect the returned item:

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  Approved refunds will be processed to the original payment method.
  
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  Please allow 5–10 business days for the refund to appear, depending on your payment provider.
  

6. Contact Information

For any questions regarding returns or refunds, please contact:

📧 tryogna@gmail.com